We work very hard to ensure that your shopping experience is flawless from start to finish. However, should an incident occur, please contact a member of our team at email@example.com so that we can rectify the situation as quickly as possible.
Learn More About Our Transparent and Ethical Policies for Online Shopping.
Purchases and returns
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the merchandise in your order. If you cancel an order, no payment will be processed and any pre-authorization on your credit card for that transaction will be cancelled.
Orders are subject to applicable federal and provincial taxes.
All products purchased from the online store are neither refundable nor exchangeable, except in the following situations:
- Product breakage during delivery
- Product error
- Product defect
In such cases, your order will be exchangeable only for an identical or similar product. You must communicate your request within 10 days of receiving your package to firstname.lastname@example.org . The shipping costs for the return must be paid by the customer. All returns and exchanges must be accompanied by the original invoice or other valid proof of purchase.
Sika is not responsible for skin reactions, allergies, or negative experiences associated with certain products. It is important to read the details and recommendations featured on each product before use.
All purchases on the online shopping platform are protected; personal data and information remain strictly confidential and reserved for Sika use only.
Delivery windows may vary due to supply. It is also possible that some products may be out of stock until future supply.
Free standard shipping with any purchase of $75 or more.
Delivery in Canada only. Shipping charges may vary depending on the weight of the item and the destination of the order.
Sika reserves the right to modify this return, exchange, and shipping policy at any time without notice.